Frequently Asked Questions

Everything you need to know about your next favorite instrument.

How are guitars packaged for shipping?

We use heavy-duty, double-walled boxes and professional-grade padding to ensure your instrument arrives in perfect condition. Every guitar is detuned slightly to relieve neck tension during transit.

What is your return policy for instruments?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, provided it is in its original condition and packaging.

Do you perform setups before shipping?

Yes, every guitar undergoes a rigorous multi-point inspection and a professional setup by our in-house luthiers to ensure optimal playability right out of the box.

Do you offer international shipping?

We ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the item.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you get the gear you need now and pay over time.

Are the guitars covered by a warranty?

All new instruments come with a full manufacturer's warranty. Additionally, Replay Guitars provides a 1-year store warranty on pre-owned instruments to cover any structural or electronic defects.