Returns & Exchanges

At Replay Guitars, we want you to be completely satisfied with your sound, which is why we offer a 30-day return policy on all eligible instruments and gear. If your purchase doesn't hit the right note, we are here to help with a seamless exchange or refund process.

1

Initiate Your Request

Contact our support team via email or our online portal with your order number and the reason for the return to receive an RMA authorization.

2

Pack with Care

Securely repackage your item in its original shipping box with all included accessories, manuals, and protective padding to ensure it arrives safely.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for transit back to our warehouse.

4

Inspection and Refund

Once our technicians verify the condition of the gear, we will process your refund or exchange within 3-5 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing